A Vital Component of our Sales Process

Housed at our corporate headquarters in Lakewood, Ohio, our Customer Service department represents a vital component of our sales process. Based on the priority we place on understanding our customers' business, each Customer Service Representative (CSR) is assigned a select group of customers to work with on a regular basis. As a result of the continuity, the CSRs become well-acquainted with their assigned customers' product requirements, order patterns, shipping locations and any other factors that are unique or specific to the relationship. Over time, the track record of performance and commitment exhibited by our CSRs contributes to transitioning business contacts into long-term relationships. Problem situations, as they may arise from time-to-time, are viewed as resolution opportunities.

Customer Service is not about processing a single transaction. Customer Service is about building long-term, mutually beneficial relationships. Delivering excellence in Customer Service requires education, experience, commitment, professional respect, trust, motivation and teamwork. Customer Service is daily recognition of the benefits each party brings to the relationship and ongoing appreciation of the customers we are privileged to serve.

As an integral part of The M. F. Cachat sales team, we take our customers' business and our customer relationships very seriously. The Customer Service Department is committed to our Mission and dedicated to providing excellence in Customer Service. We will continue to invest the time, attention and expertise required at every step of the sales process to ensure the only acceptable outcome...customer satisfaction.